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College of Physicians and Surgeons of Ontario Success Story

Posted on April 01, 2020

Creating a contemporary online brand for Ontario's doctors and surgeons

The College of Physicians and Surgeons of Ontario is an association that regulates the practice of medicine in Ontario by setting qualification requirements and standards of medical practice and professionalism for doctors.

medical and healthcare association registry website design


Objectives

The CPSO membership website was dated. The objective of this project was to design and build a completely new website that addressed content, function and design issues, based on research that identified user profiles and their needs.


Challenges

The CPSO website had thousands of pages, a search that did not function and a menu system that was difficult to use. Frequently, users had to resort to Googling information on the site to find what they are looking for. We saw the opportunity for CPSO revamp their site architecture (site map and information architecture) and strategize a new user experience, that addressed content creation, navigation and design.


Scope of Work

Our Approach

Our primary goal in the rebuild of the CPSO membership website was to incorporate the research findings into a highly functional website. The site needed a practical approach to ensure efficient access to vast amounts of content. We ensured a strong user experience by creating a clean, streamlined architecture and design based on user goals.

Another major goal of the project was to improve search functionality. We wanted to ensure this function was contained within the website so that users no longer needed to rely on browser searches to find information.

 

homepage wire
archive page wire
find a doctor wire
what we do wire
doctor results wire
publications wire
discipline decision wire
our complaint process wire
homepage - mobile - wire
publications - mobile - wire
doctor results - mobile - wire
find a doctor - mobile - wire
discipline - mobile - wire
news - mobile - wire

We started by creating wireframes for over 15 templated pages to ensure that we addressed all the current and future needs of CPSO. By creating high fidelity wireframes, we were able to create a strong base for the site design. Testing user journeys in the wireframing stage allowed us to catch any problems early and make the necessary changes.

The CPSO design passes AA accessibility standards with proper contrast in colours and legible font sizes.

Logo Revamp

Our first design challenge was to update the CPSO logo for use in digital applications. The existing logo used a serif font and an intricate crest design that was becoming illegible in responsive design applications.

Before

Cpso old logo

 

After

new logo

The new logo is a simplified version of the original, with a more contemporary digital focus. The updated logo was an evolution that maintained the equity of the CPSO brand while making it more adaptable for web and digital use.


The evolved logo informed the visual style of site and the CPSO visual brand overall. The site’s clean design with ample white space ensures the focus is on the content of the site. The CPSO design passes AA accessibility standards with proper contrast in colours and legible font sizes.

 

 

about us CPSO website
discipline hearings cpso website
find a doctor cpso website
publications cpso website

Three considerations informed our design approach.  Firstly, the CPSO brand is well-recognized by members and we needed to ensure the brand was reinforced in the new design. Secondly, the design had to meet accessibility standards. Finally,  the content rich site required a clean and efficient design approach.

Homepage - Mobile - 01
Homepage - Mobile - 02
Homepage - Mobile - 03

Results

CPSO is extremely happy with the website we built them. Users of the
new CPSO website are also happy. The smart search functionality, clean, contemporary design, and improved performance of the membership website combined to create an exceptional user experience.


Project Details

CPSO had been using a content management system. We proposed Kentico MVC for the new association website, and content editors were impressed with how easy Kentico MVC made content editing.

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