Website Maintenance and Support
Inorbital provides ongoing website maintenance, security updates, and support for Kentico Xperience and WordPress websites, based in Toronto, Canada.
Why your website needs a Maintenance and Support Plan?
Because websites are not “set and forget.”
A maintenance and support plan keeps your site secure, stable, fast, and up to date. Without one, even a well-built website can slowly degrade through outdated software, broken integrations, security vulnerabilities, content issues, performance problems, and browser or device compatibility changes.
It also protects your investment. A proper plan helps catch small issues before they become expensive problems, reduces downtime, keeps backups and recovery processes in place, and ensures your team has help when updates, fixes, or improvements are needed.
From a business standpoint, it supports better user experience and better results. Regular monitoring, accessibility checks, content updates, technical fixes, and ongoing optimization help keep the website usable, trustworthy, and effective over time.
We are very happy to have selected Inorbital as our digital partner. From the initial pitch to the launch date, they understood our website goals and needs. They have shown themselves to be flexible, creative, accommodating, good communicators and detailed project managers.
What do Support Plans Include
- Hot fixes: (scripts, patches, databases, image/bandwidth theft and other security issues)
- Website Edits, Revisions and Updates
- Search Engine Optimization (SEO) and Generative Engine Optimization (GEO)
- Design and graphic work
- Disaster Recovery (backups and archives of website)
- Preventative Security optimization
- Uptime monitoring
- Consultation (maintenance, optimization and performance)
- Liaise with hardware engineers, hosting customer support, and other affiliate 3rd party service entities
- Telephone and Email support
- High priority plans available
- Kentico CMS support, upgrades and updates
- WordPress support, upgrades and updates
Signs Your Website Needs a Maintenance Plan
Common signs your website needs an ongoing maintenance plan include:
- Slow page load times
- Outdated plugins or CMS versions
- Broken forms or integrations
- No recent backups
- Unresolved security warnings
- Content that hasn't been updated in several months
Inorbital's support plans address each of these through regular monitoring, updates, and hands-on support.
Frequently Asked Questions
Yes. Inorbital provides ongoing support and maintenance for both Kentico CMS and WordPress websites, including CMS upgrades, updates, hot fixes, and security patching for either platform.
Regular website maintenance helps keep your website secure, fast, and reliable. It includes software updates, security monitoring, backups, bug fixes, and performance checks to reduce downtime and ensure your website continues to work as expected.
Our maintenance plans can include software updates, security patches, website monitoring, backups, bug fixes, content updates, technical support, and performance improvements. Services are tailored to your website's needs and ongoing support requirements.
Most websites should be maintained every month to keep software up to date, fix security issues, monitor performance, and prevent technical problems. Regular maintenance helps reduce unexpected downtime and keeps your website running smoothly.
Yes. We can take over the maintenance of an existing website, even if it was built by another agency. After reviewing your website, we recommend a maintenance plan based on its platform, condition, and support needs.
If your website has outdated software, slow performance, broken forms, security warnings, or infrequent updates, it may need ongoing maintenance. A regular maintenance plan helps address these issues before they affect your website's performance, security, or user experience.
How Our Support Plans Work
Inorbital's website maintenance and Kentico CMS support plans operate on a month-to-month basis, with a set number of hours allocated each month based on your site's size and support needs. All support requests are tracked and reported through the JIRA help desk, giving your team full visibility into work completed.