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Qatar Airways Intranet Success Story

Posted on April 23, 2020

World’s Best Airline Creates World Class Corporate Intranet

Qatar Airways is one of the youngest global airlines to serve all six continents, and the world’s fastest-growing airline connecting more than 160 destinations on the map every day. With the rapid growth of the company came the need for a new and improved internal communication hub for the over 40,000 employees worldwide to use to access information vital to their job. Qatar Airways also has the honour of being considered the top ranked airline in the world by several sources including Skytrax.

Airline Corporate Intranet


Intranet Objectives

After a rigorous international procurement process, Inorbital was awarded the project and undertook the rebuild of the fastest growing airlines intranet. Qatar Airway’s objectives were clear. The new intranet system needed to:  


Airline Challenges

Simply stated, the four main challenges the new airline intranet needed to address and improve were communication, collaboration, information and business processes.
The intranet needed to serve as a corporate communication channel and an effective information and file sharing channel to improve collaboration from top down. The system needed to be highly configurable to meet the future needs and growth of the company and the unique functional requirements of each departments.


Intranet Scope of Work

Our Approach

Our Intranet design approach to this project required us to take an outdated and fragmented corporate intranet and create a powerful new intranet that would be scalable to support Qatar Airways rapid growth.

 
After an on-site strategy session in Doha, Qatar, the design team summarized all the information collected through user personas and stakeholder interviews to craft a creative brief used to inform the UX and UI designs. By creating a strong brief, the entire team had a firm grasp of the creative direction. The brief was approved by the Qatar Airways team, ensuring everyone was aligned on the strategic and creative direction moving forward.

Once the brief was approved, the design team moved forward with 20 high-fidelity wireframes as the base before starting the design process. These prototypes allowed us to identify and solve for potential usability issues before entering the design phase.

 

Corporate Intranet wireframe
best Airline Intranet wireframe search results
Qatar airways Staff directory Intranet wireframe
Homepage Airline Intranet wireframe
Forms Airline Intranet wireframe
Staff Discounts Airline Intranet wireframe
Department Airline Intranet wireframe
Companies Page Airline Intranet wireframe
Homepage - Mobile - wire
knowledge base - mobile - wire
Homepage - Mobile - wire 2
favourites - mobile - wires
blog - mobile - wire
search wire mobile

The concept designs brought the airline intranet to life visually, using colours, icons and images to create a fresh design that was distinct from the corporate brand. The visual style supported our focus on the clear presentation of information and efficient findability.

The client was looking for a fresh design that did not adhere to the existing brand with the focus on information and findability.

Qatar Airways Intranet page design
Qatar Airways Intranet department page design
Airline Intranet Staff directory
Qatar Airways Intranet Search page

The intranet design success was a result of the iterative process. We tested and adjusted design based on stakeholder feedback, making it a truly agile and effective process.

To ensure scalability required to support Qatar Airway’s explosive growth, the intranet is built on the powerful Kentico platform.

 

Qatar Airways Intranet mobile homepage
Airline Intranet mobile homepage 2
Airline Intranet mobile page 3

Project Details

Given the sheer volume of information shared and the number of users within our company who are spread across multiple time zones, redesigning our Intranet was a very big project. Thanks to the efforts and professionalism of Tony and his team at Inorbital, our staff can now easily locate resources, information, important data and company knowledge, saving us lots of time. For any organisation looking to accomplish seamless collaboration and information storing and distribution for employees, Inorbital will be a great fit.

- Qatar Airways

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